Employment Opportunities

Employment Opportunities

FRONT OF HOUSE MANAGER

Seeking creative and enthusiastic individuals to join the Front of House Management team.

The Front of House Managers report directly to the Volunteer Services and Operations Manager, the FOH Managers will assist with all aspects of managing the front of house during different festival and film events.

The FOH Manager is responsible for creating the best experience possible for patrons. In order to execute this duty, you must maintain a friendly, helpful, and professional attitude, and be knowledgeable about all areas of Audience Services. The FOH Manager will be the patrons’ first encounter within the theatre, and it is imperative that this be a positive encounter.

Contract: April 21 – May 13, 2018

Responsibilities include:

  • Manage front of house during film events for the 2018 Festival and work with the Volunteer and Operations Manager for training of onsite Audience Service Volunteers
  • Insure patron satisfaction during events
  • Efficiently handle cash.  All procedures relating to cash handling must be strictly followed in order to ensure transactions are accurately recorded
  • Work with Box office staff, Volunteers, venue technicians, DOXA staff and board
  • Provide FOH reports and show reports at the end of each festival day
  • Introduce films from scripts
  • Provide a friendly atmosphere for patrons and attendees
  • Liaise with venue staff regarding emergency procedures
  • Attend staff meetings as required

 

Successful applicants will have or acquire in the position:

  • Dependable, with a strong work ethic and passion for documentary film and the arts
  • A strong set of a customer service skills and understanding of theatre protocol
  • A degree in the arts and/or similar service oriented industry is an asset
  • A good sense of humour coupled with strong management skills overseeing personnel during events
  • A good understanding of Front of House procedures and safety standards for theatres/ events
  • Basic computer skills, organized and diplomatic 
  • Have a positive attitude and an ability to tackle problems head on 
  • Available to work weekends and evenings with a flexible schedule
  • Demonstrate effective written and verbal communication skills
  • Able to work well under pressure and be part of a team
  • Experience managing and overseeing a contingency of volunteer personnel

 

How to apply:
Please email your cover letter and resume to the Volunteer Services and Operations Manager at boxoffice@doxafestival.ca. Deadline to submit is 3:00pm, Thursday, March 8, 2018.

Click here to download the PDF version of the job description.

 


TICKET SALES REPRESENTATIVE

Seeking creative and enthusiastic individuals to join the Front of House Management team.

Reporting directly to the Volunteer Services and Operations Manager, the Ticket Sales Representatives track sales through manual systems or computer software applications and reconcile tickets sold against revenue for film screenings on a daily basis.  Dealing with ticket issues when they arise in a calm and respectful manner. 

Contract: April 21 – May 13, 2018

Responsibilities include:

  • Welcome customers as they approach the ticket counter and inquire into their film preferences
  • Provide information on films running and show timings along with ticket availability
  • Provide customers with information on membership and age-appropriateness of their desired film and ensure that identification is properly conducted for rated films
  • Calculate amount of cash owed against number of tickets bought
  • Take payment in exchange of tickets sold and give back any due change
  • Accept credit card/debit and cash payments for sold tickets and tender change
  • Provide customers with any pertinent information regarding their chosen film or an upcoming one that might be of interest to them
  • Work in a fast manner to ensure that customer queues are served quickly
  • Batch print will call tickets for screenings and input ticket stubs’ info between screenings
  • Balance cash against tickets sold and ensure that any discrepancies or problems are resolved before the end of the shift

 

Successful applicants will have or acquire in the position:

  • Familiarity with automated ticket systems
  • Strong computer skills - software applications such as Word, Excel, and electronic databases
  • Able to do long calculations in their minds and have a knack for complicated memorization
  • A high degree of personal responsibility and integrity is required
  • Strong customer service skills, hyper organized and meticulous
  • Exude a positive personality and eagerness to help people
  • Have strong organizational skills, be detailed oriented with a strong ability to prioritize
  • Available to work weekends and evenings with a flexible schedule
  • Demonstrate appropriate problem solving capabilities, leadership qualities and initiative when required
  • Have strong work ethic and a sense of team spirit
  • Ability to adapt to change in a fast-paced work environment
  • Experience with multi-event ticketing operations is favourable
  • Excellent written and verbal communication skills, attentive listener
  • Self-directed/ takes initiative. Ability to learn new skills quickly
  • Interest in documentary film and working within a team

 

How to apply:
Please email your cover letter and resume to the Volunteer Services and Operations Manager at boxoffice@doxafestival.ca. Deadline to submit is 3:00pm, Thursday, March 8, 2018.

Click here to download the PDF version of the job description.


 

We strongly encourage applicants with lived experience, from First Nations communities, people of all races, colours, ethnic origins, religions, abilities, sexual orientations, and sexual identities to apply.

DOXA Documentary Film Festival, produced by The Documentary Media Society, is a community-oriented arts organization that premieres Canadian and international documentaries to Vancouver audiences during an annual 11-day festival, along with year-round programming and initiatives.

The next festival will take place May 3–13, 2018.